Our Terms
These terms apply when you order food from Crust and Chips for pickup. By placing an order, you’re agreeing to them.
Placing an order
Orders are placed and paid for online through our ordering platform, MyPreOrder. Payment is taken at the time you place your order, using Pin Payments. Both MyPreOrder and Pin Payments have their own terms of service, which also apply to your order.
Pickup
Orders are for pickup only. Please collect your order at the time you’ve selected. If you’re running late, give us a call so we can try to keep it fresh for you.
Prices
Prices are shown at the time of ordering and include GST. We may change our prices from time to time, but you’ll always pay the price shown when you place your order.
Cancellations and refunds
If you need to cancel or change an order, please contact us as soon as possible. Once we’ve started preparing your food, we may not be able to offer a refund.
If there’s a problem with your order (wrong item, quality issue, or we’re unable to fulfil it), let us know and we’ll sort it out — whether that’s a remake, a refund, or something fair to both of us.
Availability
Menu items are subject to availability. If something you’ve ordered isn’t available, we’ll contact you to arrange a substitute or a refund.
Allergies and dietary requirements
If you have any allergies or dietary requirements, please let us know before ordering. While we take care with our food, our kitchen handles a range of ingredients and we can’t guarantee any item is completely free of allergens.
Our right to refuse
We reserve the right to refuse or cancel an order at our discretion, for example if we’re unable to fulfil it.
Contact us
Got a question about your order or these terms? Get in touch on our contact page.
Changes to these terms
We may update these terms from time to time. The latest version will always be available on this page.
Last updated: 1 August 2026